Shipping & Delivery Policy

Last Updated: September 2026

At Taif Al Emarat, we are committed to delivering customer orders promptly, securely, and efficiently throughout the United Arab Emirates.

This Shipping & Delivery Policy explains our delivery areas, delivery options, estimated delivery times, shipping charges, order tracking, and other important information relating to purchases made through the Taif Al Emarat UAE online store.

This policy should be read together with our Terms & Conditions, Return & Refund Policy, and Privacy Policy.

Nothing in this policy is intended to exclude, restrict, waive, or reduce any mandatory consumer right available under applicable laws and regulations of the United Arab Emirates.

1. Shipping Destinations

We currently deliver online orders within the United Arab Emirates only.

International shipping is not currently available through the Taif Al Emarat UAE online store.

Delivery is not available to:

• PO Boxes;
• freight-forwarding addresses; or
• addresses outside the UAE.

Customers must provide a complete and accurate delivery address and valid contact information when placing an order.

2. Order Confirmation & Processing

Once an order has been successfully placed, the customer will receive an order confirmation using the contact information provided during checkout.

Orders may be subject to:

• successful payment or payment authorization, where applicable;
• order verification;
• product availability;
• reasonable fraud and security checks; and
• complete and accurate customer and delivery information.

Once an order has been processed and dispatched, shipping or tracking information may be provided where available.

3. Delivery Options

Standard Delivery

Orders are typically delivered within 2 working days from order confirmation, subject to product availability, order verification, delivery location, courier operations, and other circumstances described in this policy.

Standard Delivery Fee: AED 25

Same-Day Delivery

Same-day delivery is available only for selected eligible products and eligible delivery locations within the UAE.

To qualify for same-day delivery:

• the selected product must be eligible for same-day delivery;
• the delivery location must fall within the available same-day delivery area;
• the order must be successfully placed and confirmed before 11:30 AM; and
• payment, order verification, and product availability requirements must be satisfied.

Same-Day Delivery Fee: AED 35

Orders placed after 11:30 AM will not normally qualify for same-day delivery and may be fulfilled using the next available delivery option.

Availability of same-day delivery should be clearly shown to the customer before the order is completed.

4. Delivery Charges

The applicable delivery charge will be disclosed before the customer confirms the purchase.

Current delivery charges are:

• Standard Delivery: AED 25
• Same-Day Delivery: AED 35, where available

No additional delivery or logistics fee will be imposed contrary to the amount disclosed to the customer in connection with the order, except where an additional service or redelivery is subsequently requested and the applicable charge is clearly communicated and lawfully agreed.

Applicable prices, delivery charges, taxes, and other mandatory charges will be displayed in accordance with applicable UAE requirements.

5. VAT

Where applicable, prices and charges will be treated in accordance with UAE Value Added Tax requirements.

The standard UAE VAT rate is currently 5%, subject to applicable UAE tax legislation.

The amount payable by the customer will be displayed during checkout.

6. Working Days & Delivery Operations

Delivery services may operate throughout the week, depending on courier availability and the applicable delivery area.

However, references in this policy to working days do not automatically mean that all seven calendar days are treated as business days.

Official UAE public holidays, courier operating schedules, and exceptional closures may affect processing or delivery.

Orders placed outside applicable processing hours or during periods when normal processing is unavailable may be processed on the next available working day.

7. Order Tracking

Once an order has been dispatched, tracking information may be provided through:

• email;
• SMS;
• WhatsApp; or
• another available communication method.

Where a tracking number or link is provided, customers may use it to monitor the status of their shipment.

Please provide your order number when contacting Customer Support.

8. Delivery Address & Customer Responsibility

Customers are responsible for ensuring that delivery information is complete and accurate.

This may include:

• full name;
• mobile number;
• emirate;
• area/community;
• street;
• building or villa number;
• apartment or office number where applicable;
• floor where applicable;
• delivery instructions; and
• any additional information reasonably necessary to complete delivery.

The delivery provider may contact the customer using the mobile number supplied with the order.

Customers should ensure that they or an authorized recipient are reasonably available to receive the shipment.

Taif Al Emarat will not be responsible for delays caused solely by materially inaccurate or incomplete delivery information supplied by the customer.

9. Delivery Confirmation

An order will generally be considered delivered once it has been delivered to the address supplied by the customer and received by the customer or an authorized recipient in accordance with the applicable delivery procedure.

Where a delivery verification code, OTP, signature, or another secure verification method is used, customers should follow the applicable delivery confirmation process.

Customers are encouraged to check the shipment upon receipt where reasonably possible.

10. Failed Delivery

Delivery may be unsuccessful where:

• the customer is unavailable;
• the customer cannot be contacted;
• the delivery address is materially incomplete or incorrect;
• access to the delivery location cannot reasonably be obtained; or
• another customer-related circumstance prevents completion of delivery.

Where reasonably possible, the courier or Customer Support may contact the customer to arrange another delivery attempt.

Where legally permitted, an additional delivery charge may apply where a new delivery attempt is required solely because of circumstances attributable to the customer, provided the customer is informed of the applicable charge before redelivery.

No such charge will be imposed where the failed delivery is attributable to Taif Al Emarat or its delivery provider.

11. Delivery Delays

Although we aim to meet the stated delivery timeframe, occasional delays may occur because of:

• exceptional order volumes;
• public holidays;
• courier or logistics disruptions;
• product availability;
• incorrect or incomplete customer information;
• adverse weather conditions;
• transportation disruption;
• governmental measures;
• force majeure events; or
• other circumstances outside our reasonable control.

Where we become aware of a material delay affecting an existing order, we will make reasonable efforts to communicate with the customer and provide updated delivery information where available.

Nothing in this section limits any mandatory consumer rights or remedies available under UAE law.

12. Same-Day Delivery Delays

Same-day delivery is intended for qualifying orders that meet the eligibility conditions specified above.

If an eligible same-day delivery cannot be completed as expected due to circumstances attributable to Taif Al Emarat or its appointed delivery provider, the customer should contact Customer Support.

The matter will be reviewed and any applicable remedy, including treatment of the additional same-day delivery charge where appropriate, will be provided in accordance with applicable UAE law and the circumstances of the order.

Same-day delivery availability may also be affected by exceptional circumstances outside our reasonable control.

13. Damaged, Incorrect, Missing or Non-Conforming Orders

Customers are encouraged to inspect their shipment upon receipt where reasonably possible.

If an order:

• arrives materially damaged;
• contains an incorrect product;
• contains the wrong quantity;
• is missing a purchased item;
• contains a defective product; or
• materially does not conform to what was ordered,

please contact Taif Al Emarat Customer Support as soon as reasonably possible.

We may reasonably request:

• the order number;
• proof of purchase;
• photographs of the product and/or packaging where relevant;
• details of the affected product; and
• a description of the issue.

The matter will be handled in accordance with applicable UAE consumer-protection requirements and our Return & Refund Policy.

14. Defective Products

Nothing in this Shipping & Delivery Policy limits the customer’s statutory rights concerning defective goods.

Where a product has a defect or flaw, Taif Al Emarat will provide the applicable remedy required under UAE consumer-protection law, which may include repair where relevant, replacement, return, or reimbursement depending on the circumstances and applicable requirements.

15. Product Availability

All orders remain subject to product availability.

If a product becomes unavailable after an order has been submitted, we will make reasonable efforts to inform the customer promptly.

Where payment has already been collected for a product that cannot be supplied, the applicable amount will be refunded in accordance with our Return & Refund Policy and applicable UAE law.

We will not substitute an unavailable product with a materially different product without appropriate customer agreement.

16. Public Holidays & Exceptional Circumstances

Order processing and delivery may be affected by:

• official UAE public holidays;
• Eid periods;
• major promotional periods;
• exceptional demand;
• weather conditions;
• transportation disruption;
• governmental restrictions;
• force majeure; or
• other circumstances outside our reasonable control.

Where such circumstances materially affect an existing order, we will make reasonable efforts to minimize disruption and communicate appropriately with the affected customer.

17. Returns Following Delivery

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy and applicable UAE consumer-protection legislation.

Nothing in this Shipping & Delivery Policy overrides mandatory rights relating to defective, damaged, incorrect, unsafe, or non-conforming products.

18. Consumer Rights

Nothing in this policy excludes, limits, waives, or reduces rights available under applicable UAE legislation, including:

• Federal Law No. 15 of 2020 on Consumer Protection;
• its applicable Executive Regulations; and
• Federal Decree-Law No. 14 of 2023 concerning Modern Technology-Based Trade.

Where this policy conflicts with a mandatory requirement of UAE law, the applicable legal requirement will prevail.

19. Contact Us

For shipping, delivery, tracking, or order assistance:

Taif Al Emarat – UAE Customer Support

WhatsApp – Arabic: +971 50 816 0655
WhatsApp – English: +971 52 882 0010
Customer Support Hotline: +971 800 8243

Please provide your order number so that our Customer Support team can assist you efficiently.