Terms of service

Last Updated: September 2026

Welcome to Taif Al Emarat Perfumes – UAE.

These Terms & Conditions (“Terms”) govern access to and use of the Taif Al Emarat UAE online store (“Website”) and purchases made through the Website taifalemarat.com .

These Terms should be read together with our:

• Shipping & Delivery Policy
• Return & Refund Policy
• Privacy Policy

Nothing in these Terms excludes, restricts, waives, or reduces mandatory consumer rights available under applicable laws and regulations of the United Arab Emirates.

1. Service Provider

Before publication, the Website should clearly display the verified details of the UAE entity operating the online store:

2. Eligibility & Website Use

Customers must have the legal capacity required to complete the relevant transaction.

The Website must not be used:

• unlawfully;
• fraudulently;
• using unauthorized payment information;
• to impersonate another person;
• to compromise Website security;
• to obtain unauthorized access;
• to abuse promotions fraudulently; or
• in violation of applicable UAE law.

3. Product Information

We make reasonable efforts to ensure product information is accurate, including:

• product names;
• descriptions;
• sizes;
• images;
• prices;
• availability; and
• promotional information.

Packaging may occasionally vary because of legitimate manufacturing, regulatory, or packaging updates.

Fragrance perception, performance, and longevity may vary according to application, environment, storage, and individual characteristics.

Nothing in this section limits rights concerning defective, counterfeit, incorrectly supplied, unsafe, or materially non-conforming products.

4. Prices & VAT

Prices are displayed in UAE Dirhams (AED).

Applicable consumer-facing pricing will be displayed in accordance with UAE requirements.

Where applicable, VAT is charged in accordance with UAE tax legislation.

The standard UAE VAT rate is currently 5%, subject to applicable law.

The customer will be informed of the applicable total price and delivery charges before completing the transaction.

5. Orders

Before confirming an order, customers should have an opportunity to review:

• products;
• quantities;
• prices;
• discounts;
• delivery option;
• delivery charge;
• applicable taxes/charges;
• payment method;
• delivery information; and
• total payable.

Customers are responsible for checking their information before submitting an order.

6. Order Confirmation

An electronic order acknowledgement or confirmation will be provided using the customer’s supplied contact information.

Orders may remain subject to:

• payment authorization;
• product availability;
• reasonable fraud/security verification;
• complete customer information; and
• fulfilment requirements.

7. Order Cancellation by Taif Al Emarat

Taif Al Emarat may decline or cancel an order where reasonably and legally justified, including:

• product unavailability;
• payment failure;
• reasonable evidence of fraud;
• unauthorized payment;
• materially inaccurate customer information;
• a genuine and obvious technical/pricing error; or
• circumstances where completing the transaction would violate applicable law.

This provision will not be used arbitrarily to avoid fulfilling valid consumer transactions.

Where payment has been collected and reimbursement is due, the applicable refund will be handled in accordance with UAE law and our Return & Refund Policy.

8. Payment

Available payment methods will be displayed during checkout.

These may include electronic payment methods and Cash on Delivery where offered.

Customers confirm that they are authorized to use their selected payment method.

Payment transactions may be processed by authorized third-party providers.

9. Shipping

We currently deliver online orders within the United Arab Emirates only.

Standard Delivery
Typical timeframe: Within 2 working days
Charge: AED 25

Same-Day Delivery
Charge: AED 35
Available for selected eligible products and delivery areas for qualifying orders confirmed before 11:30 AM.

Detailed eligibility and delivery conditions are contained in our Shipping & Delivery Policy.

10. Returns & Refunds

Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy and applicable UAE law.

Customers may have return/refund rights where goods are:

• defective;
• damaged;
• incomplete;
• incorrectly supplied;
• materially contrary to their description;
• materially contrary to agreed digital-contract terms; or
• subject to another return ground recognized by applicable UAE legislation.

Any voluntary change-of-mind policy offered by Taif Al Emarat is additional to mandatory statutory rights.

11. Promotions

Taif Al Emarat may offer:

• percentage discounts;
• fixed discounts;
• promotional codes;
• bundles;
• gifts with purchase;
• free delivery;
• seasonal campaigns; and
• other offers.

Material campaign conditions should clearly identify, where applicable:

• start and end dates;
• eligible products;
• exclusions;
• minimum spend;
• participating channels;
• whether discounts combine;
• maximum discounts;
• gift conditions;
• redemption limits; and
• stock availability.

Promotional conditions do not remove mandatory consumer rights.

12. Promotional Codes

Unless the applicable campaign states otherwise:

• promotional codes must be entered correctly;
• expiry dates may apply;
• minimum-spend requirements may apply;
• selected products may be excluded;
• usage limits may apply; and
• codes may not be combinable.

The applicable discount should be visible before order confirmation.

13. Gifts & Bundles

Promotional gifts and bundles may have clearly disclosed eligibility conditions.

Where a qualifying purchase is lawfully returned, the applicable promotional gift may also need to be returned where legally permitted.

Any refund adjustment for a partially returned promotion will be calculated transparently.

14. Advertising

We will make reasonable efforts to ensure advertising does not materially misrepresent:

• products;
• prices;
• discounts;
• availability;
• campaign periods; or
• material promotional conditions.

15. Product Availability

Products remain subject to availability.

Where an ordered product becomes unavailable, we will make reasonable efforts to inform the customer.

Where payment has already been collected and the product cannot be supplied, the applicable reimbursement will be processed in accordance with our Return & Refund Policy.

16. Intellectual Property

Website trademarks, logos, photographs, graphics, text, designs, videos, and other protected materials are owned by or licensed to Taif Al Emarat unless otherwise stated.

Unauthorized commercial copying, reproduction, modification, distribution, publication, or exploitation is prohibited except where legally permitted or authorized.

17. Reviews & Customer Content

Customer reviews and content must not:

• be fraudulent or intentionally misleading;
• impersonate another person;
• violate third-party rights;
• contain unlawful material; or
• compromise Website security.

We may moderate content for legitimate legal, security, or platform-integrity reasons.

18. Privacy & Personal Data

Personal Data will be processed in accordance with our Privacy Policy and applicable UAE data-protection requirements, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data.

Transactional communications and promotional marketing will be treated separately where required.

19. Third-Party Services

The Website may use third-party:

• payment services;
• delivery providers;
• hosting/e-commerce platforms;
• analytics services; and
• other technology providers.

Nothing in this section removes responsibility placed on Taif Al Emarat by mandatory UAE law.

20. Website Availability

We aim to maintain reliable Website availability.

Temporary interruption may occur due to maintenance, upgrades, cybersecurity measures, telecommunications failures, technical issues, or circumstances outside our reasonable control.

Website interruption will not unlawfully remove rights arising from an existing transaction.

21. Limitation of Liability

To the maximum extent permitted by UAE law, Taif Al Emarat will not be responsible for losses arising solely from circumstances outside its reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by UAE law.

Nothing limits mandatory rights concerning defective, unsafe, counterfeit, incorrectly supplied, damaged, or non-conforming goods.

22. Fraud & Security

Where there is reasonable evidence of fraud, unauthorized payment, cybersecurity threats, deliberate promotion abuse, or unlawful activity, Taif Al Emarat may take proportionate measures permitted by law.

Information may be provided to payment providers, financial institutions, or competent authorities where legally permitted or required.

23. Electronic Communications

Order confirmations, invoices, delivery notifications, refund communications, security notices, and other transactional information may be provided electronically.

Customers are responsible for maintaining accurate contact information.

Transactional communications are separate from promotional marketing.

24. Consumer Complaints

Customers may contact Taif Al Emarat Customer Support regarding orders, products, payments, deliveries, returns, exchanges, refunds, or Website transactions.

Nothing in these Terms restricts a customer’s right to use the applicable consumer complaint channels available in the UAE.

25. Governing Law

These Terms and transactions conducted through the UAE Website are governed by applicable laws and regulations of the United Arab Emirates.

Disputes will be subject to the competent authority or court having jurisdiction under applicable UAE law.

Mandatory consumer complaint and protection rights remain unaffected.

26. Consumer Rights

Nothing in these Terms excludes, restricts, waives, or reduces mandatory rights available under applicable UAE law, including:

• Federal Law No. 15 of 2020 on Consumer Protection, as amended;
• Cabinet Resolution No. 66 of 2023 concerning its Executive Regulations; and
• Federal Decree-Law No. 14 of 2023 concerning Modern Technology-Based Trade.

Where these Terms conflict with a mandatory UAE legal requirement, the applicable legal requirement prevails.

27. Changes to These Terms

We may update these Terms to reflect changes in applicable law, Website functionality, services, or business operations.

Updated Terms will be published with a revised effective date.

Changes will not be applied retrospectively where doing so would unlawfully reduce rights arising from an existing transaction.

Where additional notice or consent is legally required, the applicable requirement will be followed.

28. Contact Us

Taif Al Emarat – UAE

WhatsApp – Arabic: +971 50 816 0655
WhatsApp – English: +971 52 882 0010
Customer Support Hotline: +971 800 8243
Email: support@taifalemarat.com

Please provide your order number where applicable.